Our Services
Reliable freight solutions for time-sensitive, specialized, and high-value shipments across the continental U.S.
Competitive Pricing with Impeccable Service
FAQs
Frequently Asked Questions
Browse answers by service type without scrolling through one long FAQ list.
Expedited Solutions
What is expedited freight?
Expedited freight is a time-critical shipping solution designed for urgent deliveries that cannot follow standard transit timelines, often using dedicated vehicles and direct routes.
How fast can you pick up expedited shipments?
In most cases, we can coordinate pickup within hours. Our average response time is under 5 minutes.
What equipment is used for expedited shipping?
Depending on size and urgency, we use sprinter vans, cargo vans, straight trucks, or team-driven tractor trailers for nonstop transit.
Do you offer real-time tracking?
Yes. We provide continuous updates, live tracking, and immediate documentation including signed BOLs and delivery photos.
When should I use expedited vs standard freight?
Use expedited when downtime, missed deadlines, or production delays would cost more than the premium shipping cost.
AOG Freight
What is AOG freight?
AOG freight refers to emergency shipments required to repair grounded aircraft, where every minute of delay has significant financial impact.
How quickly can you respond to an AOG situation?
Immediately. Our team begins coordinating pickup and transit the moment we receive the request.
Do you use TSA-certified carriers?
Yes. We work with TSA-compliant drivers and carriers for secure, time-critical aviation shipments.
What types of AOG shipments do you handle?
Everything from small components to large aircraft parts and engines.
How do you prevent delays in AOG shipments?
We use direct routing, team drivers, and proactive monitoring to eliminate unnecessary stops and reduce transit time.
High-Value & Sensitive Cargo
What qualifies as high-value freight?
Typically shipments valued over $100,000 or cargo that is highly sensitive, theft-prone, or critical to operations.
How do you prevent freight theft?
We run a multi-step vetting process, verify drivers, monitor shipments in real time, and maintain tight communication throughout transit.
Do you provide insurance coverage?
Yes. We offer flexible coverage options including all-risk and gap insurance depending on shipment value.
Will I receive shipment documentation?
Yes. We provide signed BOLs, delivery confirmations, and photo documentation at pickup and delivery.
What industries do you support?
We regularly handle medical equipment, electronics, high-end retail, semiconductor, industrial machinery, and more.
White Glove & Specialized Handling
What is white glove delivery?
White glove delivery includes inside delivery, placement, and specialized handling beyond standard dock-to-dock shipping.
Do you handle installation or setup?
We coordinate closely with on-site teams and can support placement and positioning requirements.
What types of shipments require white glove service?
Medical equipment, technology, retail fixtures, and high-value or fragile items.
Do you plan delivery ahead of time?
Yes. We pre-plan site access, equipment needs, and delivery requirements before pickup.
Can you deliver to locations without docks?
Yes. We arrange liftgates, pallet jacks, or other equipment as needed.
Full Truckload Services
What is full truckload shipping?
FTL is when a shipment uses an entire trailer, typically for large or time-sensitive loads.
Do you offer contract and spot rates?
Yes. We provide both depending on your shipping volume and needs.
How do you vet carriers?
Every carrier goes through a strict screening process for safety, reliability, and performance.
Can you handle surge capacity?
Yes. With access to 60,000+ carriers, we scale quickly during high-demand periods.
Do you provide tracking updates?
Yes. We offer real-time visibility and proactive communication throughout transit.
Flatbed & Specialized Transportation
What is considered oversized freight?
Freight that exceeds standard trailer dimensions in height, width, or weight.
Do you handle permits for oversized loads?
Yes. We manage all necessary federal, state, and local permits.
What equipment do you use?
Flatbeds, step decks, RGN’s, conestogas, and double drop trailers depending on the load.
Do you plan routes in advance?
Yes. We conduct route surveys to ensure safe and efficient transport.
Can you handle job site deliveries?
Yes. We coordinate with cranes, crews, and site requirements.
Trade Show & Event Logistics
What makes trade show shipping different?
Trade show freight involves strict delivery windows, venue rules, and coordination with marshaling yards and event staff.
Do you deliver directly to the booth?
Yes. We manage door-to-booth delivery.
What happens if I miss my delivery window?
Missed windows can result in forced freight fees and delays, which we proactively help avoid.
Do you handle return shipping?
Yes. We coordinate post-show and multi-event logistics.
How do you prevent delays?
Through detailed planning, scheduling, and real-time monitoring.
Refrigerated & Temperature-Controlled Solutions
What temperature ranges can you handle?
We support frozen, refrigerated, and controlled ambient ranges depending on your needs.
How do you maintain temperature integrity?
Through pre-cooled equipment, monitored transit, and experienced carriers.
Do you track temperature during transit?
Yes. Shipments are actively monitored to prevent fluctuations.
What types of products do you ship?
Food, pharmaceuticals, and other temperature-sensitive goods.
Do you offer additional insurance?
Yes. We provide coverage options for high-value or sensitive shipments.
Cross-Border Logistics
What documents are required for cross-border shipping?
Typically commercial invoices, bills of lading, and customs documentation depending on the shipment.
Do you handle customs coordination?
Yes. We manage compliance and work with brokers to prevent delays.
What causes border delays?
Incomplete paperwork, compliance issues, or inspections.
Do you provide tracking across borders?
Yes. We maintain visibility and communication throughout the entire shipment.
Can you handle urgent cross-border shipments?
Yes. We offer expedited cross-border solutions when timing is critical.